Technical Officer PL/SQL (M/F)

Luxembourg
Posted 1 month ago

Mission: 

  • Contribute to the incident and problem solving management, centred on an ITIL based operating framework, for the Fund Accounting (FA) activity
  • Monitor the Production environment and report to the ITFA Manager.

 

Key responsibilities 

Ensure: 

  • Proper Communication to Operational Users regarding item resolution and status
  • Internal Global Communication between IT, management et Operational Unit during incident resolution and post-mortem
  • Good communication between our Service Delivery team and Level 3 Support Team (Development, Infrastructure Team, Platform Management, SPOC, etc.)
  • Necessary actions to resolve production incidents and supports according to our SLA, i.e.:
  • Establish accurate and on time communication to users during incident
  • Fill correctly Support/Incident tickets in Jira providing root cause, action plan, etc.
  • Organize in a recurrent way meetings on Problem Management

 

Analyse: 

  • Provide an added-value to the development team (for bug correcting)
  • Avoid recurring incidents
  • Minimize resolution time on similar incidents, i.e.:
  • Action plan to be put in place to avoid past incident repetition
  • In case of Problem, provide all data needed to Level 3 Team to minimize correction time and then delivery
  • Write incident report that summarizes the way the incident has been solved, why it occurred and what can be put in place to avoid recurrence

 

Skills

  • Oracle SQL / PL-SQL
  • Unix: scripting, kornshell, scheduler (Control-M)
  • Considered as an advantage:
  • Good knowledge of the Fund Accounting business
  • Good knowledge of Multifonds FA

 

Soft skills: 

  • Communication skills
  • Analytical skills
  • Ability to report
  • Client focus

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